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Calveta Dining Case Study

This paper provides a Berkeley Research analysis and case solution to a Harvard Business general management brief case by James Heskett and Patricia Girardi on senior living facilities (SLF) food service provider Calveta Dining Services. The case focuses on questions related to expansion, quality and employee relations in this family-owned and operated business. The analysis includes problem identification, problem analysis, identification and assessment of alternatives, recommendations, and an outline of an implementation plan. APA Style. 12 pages, 8 footnotes, 6 bibliographic sources. 3,995 words.
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TAGS: Harvard business case solution, food service management, service quality, employee empowerment, family business, SHRM, growth strategy, acquisition strategy, service management

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Case analysis: Calveta Dining Services, Inc.: A Recipe for Growth? This is an interesting case which depicts how the existing culture of an organization can impede its growth endeavors. This case is a decision dilemma about how Calveta Dining Services can have a sustainable growth strategy which would be complimentary to its business model and help double its revenues. Calveta Dining Services is a focused differentiator in the dining service industry. The profit pool of the target market is attractive mainly because 75% of the market is still untapped. Moreover, with the aging population of the Baby Boomer segment, the elderly population is going to increase by 7.2% in the next 21 years. This offers good growth opportunities. Such growth opportunities would definitely attract new entrants but Calveta's resources and capabilities can well insulate the company from this threat. The increasing competition would definitely increase the bargaining power of the customers. However, Calveta with its high quality, fresh food and customized services can always demand a premium for its value added services. With the increase in its scale of services (by venturing into a new business which is complimentary to its current business model) in the industry would further increase its buying power from suppliers (economy of scales). The brand equity that Calveta has created would help it further expand its customer base. Calveta offers the value proposition of 'passion for food' and 'traditional family